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To deliver

At Sienna Goodies you can choose from three delivery options: home delivery, delivery to a PostNL pickup point, or free collection in our stores in Antwerp and Ghent. During checkout you can easily indicate your preference.

We ship your package with PostNL. Within the Benelux, delivery takes 1 to 3 business days, to France and Germany 1 to 4 business days. For orders above €125 within Belgium and the Netherlands, shipping costs are free. Otherwise, the costs for delivery to a private address in Belgium are €5.95 and to a PostNL pickup point €4.95. In the Netherlands, the rates are €6.95 and €5.95 respectively.

Once your package has been shipped, you will receive a Track & Trace code to track your order. Do you have any questions? Please feel free to contact us via info@siennagoodies.com or by phone. More information can be found on our customer service page 'Delivery'.

Returns

At Sienna Goodies you can easily cancel your order within 14 days and take another 14 days to return it. You will receive the full purchase amount back, including shipping costs if you return the entire order. The costs for the return shipment are at your own expense and differ per carrier.

There are three return options:

1. Sienna return label : Request via our return portal. Costs: €5.95 for Belgium and €6.95 for the Netherlands.
2. Own postal service : Choose a carrier yourself and pay the shipping costs.
3. Returns in store : Free in our stores in Antwerp or Ghent.

Once we receive your return, we will refund the amount within 14 days via the original payment method.

Please note: Earrings, gift cards, custom-made items and items without an intact hygiene seal cannot be returned. Also discounted items with a discount of 60% or more (from outlet or stock sale) cannot be returned. More information can be found on our customer service page 'Returns'.

No question is too crazy to ask

So whatever your question or comment, big or small, send us a message. We are here to help! You can reach us at:

Email: info@siennagoodies.com
Tel. +32 3 257 0687
Whatsapp +32 465 02 06 64

We are here to help with, for example:

• Detailed product information
• Questions about deliveries
• Questions about our returns policy
• Placing orders
• Size advice
• ...

More information can be found on our customer service page 'Contact'.