Complaints Policy

We always hope that all our customers are 100% satisfied. If you still have complaints about our products, you can contact us by email info@siennagoodies.com . We will do everything we can to handle your complaint within 7 days and solve it to your satisfaction. At Sienna, customer satisfaction is not a coincidence! We always go the extra mile!

Becom Mediates: Independent Assistance with Complaints

If we are unable to resolve the matter together via our personal complaints service, you can contact Becom, the e-Commerce quality mark to which we are affiliated. Becom will mediate between you, the consumer, and us, the seller, if the complaint is justified at first sight. You can reach them via the complaints form at https://becom.digital/nl/consumers-complaints/ or in writing: Markiesstraat 1, 1000 Brussels, info@becom.digital.

Alternative Dispute Resolution: Consumer Ombudsman at your Service

As a consumer, you also have the option of resolving the dispute out of court. You can do this by contacting the Consumer Ombudsman Service of the Federal Government. It is authorised to receive any request for out-of-court settlement of consumer disputes. It will in turn handle the request itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be/nl

Cross-border Disputes? Use the EU Online Dispute Resolution Platform

In case of disputes of a cross-border nature, you can also use the European Union's Online Dispute Resolution platform via this link: http://ec.europa.eu/odr




All agreements that we conclude with our customers, regardless of their place of residence, are exclusively governed by Belgian law. If, for reasons of international law, another law applies, the interpretation of these general terms and conditions will first be based on the Belgian Market Practices and Consumer Protection Act as included in the Code of Economic Law. In the event of disputes, only the competent Belgian courts have jurisdiction.