Warranty Policy

You are entitled to the statutory guarantee if the delivered product does not correspond to what you bought and if this is established within two years of delivery. You must inform Sienna Goodies within two months of noticing the problem.

If the product shows defects or damage within the first two years after delivery, we assume that the problem already existed upon delivery, unless Sienna Goodies can prove that this is not the case. You cannot claim the legal guarantee for adjustments in the delivery time or for defects that you already knew about when ordering. If you have complaints about the conformity of the product, you can contact Sienna Goodies via info@siennagoodies.com .

Exclusions

The legal guarantee expires if the problem is caused by negligence, an accident, a fall, a disaster, or by not following the instructions for use or maintenance. The guarantee also expires in the event of poor maintenance, abnormal, commercial, inappropriate or incorrect use. In addition, the guarantee no longer applies if a third party has modified, treated or edited the product.

Use of the products

Sienna Goodies is not responsible for theft of the product (except during transport arranged by Sienna Goodies), loss or material or other damage of any kind that you or a third party may incur as a result of using the product.